Needles Hosted Services FAQs

Do you have recommendations for set up on our end if you are hosting us? 

The basic requirement is a computer with a stable internet connection. We recommend a minimum download and upload connection speed of 2 mbps per user at the firm.  If you have 25 staff at your location, then a connection of 50 mbps (or better) up and down is ideal.  You can test your connection at  The local computers can be simple thin clients, modern work stations, laptops, or even tablets. Our Needles Hosted services can work from a Windows, MAC or Linux machine. The only requirement is Remote Desktop (or similar application).

What if I already have a network, hardware and software programs in place?

If you have systems in place to run your network on-site, with a good internet connection, that equipment should be more than sufficiently powerful to access our cloud.  The Hosted option is meant to be a predictable, cost effective and robust replacement to maintaining your own on-site infrastructure.

Exactly where is our data kept?

Your data will be primarily stored on a server in our Miami Data Center.  The facility is absolutely first class, with multiple layers of security as well as internet and power redundancy.  Each office/user will have their own virtual Windows environment managed by the Needles Hosting team. Our package entitles you to the latest editions of Microsoft Windows Server, Microsoft Office 365, email support, antivirus, and generous storage for all your digital needs. Dedicated servers are available to firms of five users or more, with a 1-year service agreement. All hosting environment support and maintenance is included.

Is the data center HIPAA compliant?

Our Data center is fully HIPAA compliant; and you can read more about it here.

Who supports the Hosted environment?

Needles Premium Hosting is managed by our top engineers.

What programs do you run and how is the data protected?

Included in the package is Microsoft Windows, Microsoft Office 365 (Outlook, Word, Excel, & PowerPoint), and anti-virus software.  Your Needles system is a separate purchase.  We are also able to load any other software your firm owns, as long as you can provide that software or a download link with any subscription/activation keys.

The connection to the servers at our data center is encrypted and protected by a firewall.  The remote server itself has anti-virus installed and all your data in our hosting environment is backed up regularly.  As an added precaution, we also backup our entire data center to the Amazon cloud.

Would it be possible for us to have a local backup of our data if we go the hosted route?

If you would like a physical copy of your data for any reason, just send us a hard drive to load it on, and we will happily send it back with a copy of all your information.

We may have a need for email addresses that do not need a full RDP workstation.

We can do email only accounts that do not have hosted access to the remote servers.  Those users will need to use email locally.

How much storage space is provided?

Currently, we do not cap data storage size.

Can other programs be hosted in addition to Needles?

Yes, you can host any products capable of running in a Windows environment at our facility, if you can provide that software or a download link with any subscription/activation keys.

What kind of speed do we need for our internet connection? What about on the server side that is hosting us? Are there speed issues?

It’s simple to run a Speed test for your connection. Go to: (click green GO).  You will receive an UP, DOWN and PING. We are looking for the UP to be at a minimum of 2 mbps UP per user.

In terms of speeds – the data center has a burstable pipe for internet. Which means it expands based on need. On an average day, the internet speed at the data center tops over 400 mbps!  The speed of the connection is limited by whichever end has the slowest speed for the information to travel through.  If you are surfing at 2 mbps or faster, you should be good to go.

Should you have any further questions, our sales team can be reached at 410-363-1976 or