Support

The Needles technical support team is housed in our Corporate Headquarters, just outside of Baltimore, MD. In order to ensure that all Needles clients are served promptly, our company policy disallows the use of voicemail. When calling during business hours, you will always be connected to a live person and not an automated answering service.

Your support agreement with Needles includes many valuable features, including:

  • Access to the Needles technical support team
  • All upgrades to the Needles program
  • Needles client UserGroup meetings
  • Access to the “client only” section of the website, which contains many instructions and answers to common questions about Needles

Needles has a longstanding reputation in the marketplace for offering unparalleled support. We take that reputation seriously and have developed an implementation/training curriculum and ongoing support to walk your firm through each step of the case management journey. We know how important it is to successfully implement a new software program into a law firm, and we have the skills and experience to ensure your firm has a seamless transition to Needles.

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