We’re all thankful it’s Friday, but here at Needles, we are extra thankful today. We recently sent a survey to our Needles users, enlisting their candid feedback on our product. We received nearly 300 completed surveys! We are grateful for all the thoughtful feedback we received which will help us continue to provide a robust, customizable product. We offered an incentive to participate, and our winner has been randomly selected…

Congratulations to Matt Roberts of Claims Management, Inc. in Puyallup, WA! Claims Management, Inc. provides paralegal services and case management for multiple personal injury attorneys in the greater Puget Sound area of Washington state. Claims Management, Inc. can be reached at 253–435–8869.

Matt, who is the Needles Advisor and IT Department for the firm, spoke with us about the firm’s history with Needles: “Claims Management has been using Needles since 1998. Needles is an integral part of every function that we do here. From client intake, managing referral sources, managing staff, and of course dealing with individual cases. We greatly appreciate the customization of it and the wonderful support that we have received throughout the years. Working with multiple attorneys creates the need to be able to modify our approach on each case. Needles enables us to be able to approach these preferences systemically. I would give a special mention to Randy Chase, who is my favorite trainer to deal with because he is always responsive, easy to understand, and his knowledge base is beyond reproach.”

Thank you for those kind words, Matt! Thank you also to all our clients who participated in our survey. Your feedback allows us to serve the legal market effectively and efficiently.

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