Putting Client Service First

While many law firms offer ongoing training opportunities for attorneys and support staff to fine tune their legal skills, very few take the time to teach the fine points of what might be the most important skill of all — client service. Although professional development is critical to the success of any law firm, the […]

Why you should use Law Office Management Software

Due to technological advancement, the number case management systems for law firms available in the market is incredible.  The market is almost glutted with competition.  Part of that is because the use of a law office management system is essential – it ensures that law firms function effectively with minimal interruptions. A good legal case […]

Case Management Software Status Tab

Customizing your Case Status Tab to Work More Efficiently Any firm that is using case management software will tell you that the ability to track the status of a case is one of the most important features. In addition to enabling you to access critical information quickly, a case status feature allows you to easily […]

Protecting your Firm’s Email Communications

Errant or intercepted confidential email communications can exact an enormous toll on your law firm, causing serious ethical problems. In one instance that made the headlines, an individual posing as presidential advisor Jared Kushner engaged in a public email exchange with an attorney from a firm that represents Kushner. In another well-publicized incident, a law […]

Using Your Case Management Software to Request Checks From a Client

A versatile legal case management software program can perform a myriad of day-to-day business functions in addition to helping you organize and manage virtually all aspects of your legal practice.  One of the most useful functions that your program should be able to accomplish is generating check requests from a client file. The Needles program […]

8 Easy Ways to Improve Your Law Firm’s Blog

It’s easy to fall into the trap of neglecting your website’s blog after the burst of excitement during the initial setup fades. After all, with pressing client matters to attend to, blogging tends to fall toward the bottom of your priority list. However, an interesting blog that keeps your current and potential clients updated on […]

Why You Need a Solid Tracking Component in your Case Management Software

The complexities inherent in managing a law practice – regardless of its size — make it imperative that your firm has a solid tracking component built into your legal case management software program. This built-in to-do list will help you sort out the intricate and unique facets of each case. The tracking feature will systemize […]

Developing an Emergency Response Plan for your Law Firm

It’s no secret that powerhouse hurricanes like Irma dominate the headlines, but according to the Federal Emergency Management Agency (FEMA), a natural disaster occurs in the U.S. once a week.  Further, according to the U.S. Department of Labor, most businesses, which include legal practices, do not have a disaster response plan and go belly up […]

Client Services and the Digital Evolution: Do We Need to Step it Up?

As digital technology influences nearly every aspect of our legal practices, we must concede that new challenges exist that create new problems, especially in how we serve our clients. We have evolved from an industry based on one-on-one communications to an environment where attorneys can handle cases without ever meeting their clients. Is something personal […]

Why Clients Sometimes Opt Out of a Legal Case Management Software Suite

Even the most customizable, intuitive legal case management program takes time and patience to master – it’s called a learning curve. Unfortunately, feeling the burden of managing a busy legal practice, some firms abandon a solid case management program before they’ve had a chance to master it. We’ve earned industry-wide plaudits for the breadth and […]

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