A partner who works
as hard
for you as you do for your clients

Our dedicated customer service team is here to support you so you can focus on your practice. With a Customer Satisfaction Rating of 96%+, we’ve proven our commitment to addressing customer needs and helping you reach better outcomes.


Trained to better serve you

Our team goes through extensive and ongoing training to ensure that our skills meet the dynamic and demanding requirements of our customers.

Always improving for you

We’re dedicated to continuous process improvement and exceeding your expectations.

A focus on quality

Our reputation for best-in-class customer support has been hard-won over decades. We are obsessive about keeping our customers happy.


Support powered by technology

We utilize the latest technology and customer satisfaction surveys to achieve a positive customer experience.

Answers to your questions, a few clicks away

Search our online knowledge base to get immediate answers to hundreds of questions about our software. Conveniently located directly within Needles Neos, the self-service portal meets you where you are.

Guiding your firm to success

Your certified trainer will guide your firm and be available throughout the implementation process, ensuring your system is configured to meet your unique needs before a handoff to customer support.


Join the platform with a 96% customer satisfaction rating and the best customer service in the legal business.


Get the demo