Company Overview:

Assembly Software is the leading provider of legal case management software to plaintiffs law firms. Our two products, Needles and TrialWorks, have multi-decade histories and have assembled the largest user base in our industry, with almost 3,000 law firm customers and more than 43,000 users. In 2017, the business was acquired by Ridge Road Partners – a group of long-term focused, business builders – who are transforming the business into a dynamic, fast-growth enterprise. The company’s exciting development road-map includes transitioning our products from on-premise to web-based SaaS solutions. The first SaaS product has recently been brought to the market with significant traction among both new and existing customers.

[All qualified applicants will be afforded equal employment opportunity without discrimination because of race, creed, color, national origin, sex, gender identity, sexual orientation, age, non-disqualifying disability or marital status. All employment is decided on the basis of qualifications, merit, and business need]

Director of Professional Services

Why we need you:

  • As a high-growth SaaS company, our team is converting new firms and migrating existing firms to our SaaS products at a rapid pace.
  • We are looking for a leader in managing our excellent training and implementation teams, and in working with other departments, including dev, product, sales, and support, to ensure a smooth, efficient, and productive on-boarding experience for our customers.

 Who you are:

  • An important part of the management team, solving problems before they arise.
  • A customer-centric, curious, bright, energetic person with the ability to drive the successful sales and delivery of Services.
  • Data driven person who is energized by finding a solution to a problem.
  • A natural project manager, with the discipline, methodology background, and cadence to ensure that multiple projects are moving forward successfully and consistently.
  • A seasoned manager with at least 8 years of Professional Services experience; 3 of those as a manager – of projects and people.
  • Someone with the ability to discuss technical concepts and adapt them to solve business solutions.
  • A team player who creates a culture that understands that our internal standards and expectations need to be higher than our customers’.

What you do:

  • Manage the estimation of work and the utilization and assignment of resources to ensure smooth and effective on-boarding for all customers.
  • Ensure projects are completed on time, within budget, and with the highest consistent quality, while ensuring that customer expectations are always aligned.
  • Hire, develop, and manage employees and ensure that they can and do achieve their utilization targets.
  • Mentor team members and provide feedback to grow and improve skills.
  • Serve as an escalation point for customers to ensure best-in-class customer management.
  • Develop and maintain deep customer relationships.
  • Serve as a role model in knowledge, best practice sharing, proactive actions, and creative problem-solving activities.

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10461 Mill Run Circle,
Suite 900
Owings Mills, MD 21117