Careers

Company Overview:

Assembly Software is the leading provider of case management solutions, through our two brands, Needles and TrialWorks, have rich multi-decade histories. Today we have assembled the largest user base in the industry, with over 2,500 law firm customers and more than 40,000 users. In 2017, the business was acquired by Ridge Road Partners – a group of long-term focused, business builders – who are transforming the business into a dynamic, fast-growth enterprise.

Responsibilities:

We are looking for a motivated, savvy individual to support a variety of marketing and administrative responsibilities for our fast-growing software organization. This role will assist our marketing director in many key areas from events to content and marketing performance tracking. Ideal for a resourceful, self-starter looking to gain experience in a range of marketing and commercial activities.

Event Coordination

  • Research and gather information related to industry events
  • Liaison with event organizers to coordinate our participation
  • Partner with sales organization to support local events
  • Manage event logistics, ensuring materials are order/shipped and returned based upon timelines

Collateral & Management

  • Support content creation process including management of editorial calendars
  • Make edits and modifications to sales collateral, documentation and emails in Constant Contact and Hubspot

Performance Measurement

  • Assist with measurement of lead performance leveraging technology platforms such as Salesforce.com and Hubspot

Commercial Support

  • Create and manage listing of reference accounts for sales
  • Conduct competitive research and develop a ‘battlecard’ template for sales team use

Website & social media support

  • Assist with posting updates in WordPress CMS platform
  • Help support Social Media initiatives

Administrative and other duties as requested

  • Assist with creating a calendar of marketing projects, due dates and follow up tasks
  • Support our office in a variety of areas such as coordination of internal events, assisting with documentation and other key areas

Required skills:

  • 1-3 Years of Marketing or similar experience
  • Strong written and communication skills
  • Excellent attention to detail
  • Understanding of Microsoft Office
  • Bachelors Degree preferred
  • Salesforce.com or other Marketing technology a plus

Needles is searching for qualified professionals who take pride in what they do. As a national leader in Legal Practice / Case Management Software, this boutique company in the Greater Baltimore area is looking for qualified individuals to join our team.

Responsibilities:

  • Work across the full software development life cycle
  • Follow Agile development practices to support iterative development and releases
  • Ownership of code, applications and systems for quality, interoperability and performance
  • Work in small cross-functional teams
  • Actively collaborate with business and engineering stakeholders
  • Closely collaborate with partners to design and develop new integrations

Required skills:

  • Proven background in developing Web/Desktop applications using Microsoft .NET technologies
  • Previous experience in developing SOAP based web services
  • Strong technical background in C#, OOPS
  • Experience working with any ORM (preferably Nhibernate)
  • Experience working with third party controls (preferably DevExpress)
  • Some experience with WPF
  • 4+ years of professional experience
  • Jr .Net Developer

Candidates must have good coding standards, delivering quality and robust code, accompanied with concise commentary and documentation.

Overview:
The technical support specialist serves a team member at our technical support call center. The Technical Support Specialist provides technical assistance, service and training to customers; exercises prudent judgment within the defined processes and practices of Tech Support. Candidate will troubleshoot and develop solutions to a variety of complex problems and technical issues involving software and hardware; as well as train and assist customers on the use of systems and applications related to Needles’ products and services.

Requirements: Skilled with computer software troubleshooting within a networked environment. Please Note: We will not consider candidates without IT work experience.

– Intermediate to Advanced Knowledge of Windows 7-Windows 10
– Intermediate to Advanced Knowledge in the use of Microsoft Office Products (Word, Excel, Access, Outlook)
– Windows Server/Office365/SQL Server knowledge a plus
– Knowledge of law office procedures a plus
– Previous experience in a call center environment a plus
– Must be willing to work after-hours, weekends as needed

Other Requirements: Displays a high-level of enthusiasm for working in a team environment, while conducting themselves in a professional and ethical manner. Must also have:

– Good knowledge of proper telephone etiquette
– Strong verbal and written skills
– Excellent analytical skills
– Ability to troubleshoot and support enterprise-level, web and client-based applications
– Ability to support standard operating systems
– Ability to identify, correct or advise on technical issues on a customer’s personal/work computer system or mobile device platform
– Ability to work independently with minimal instructions and/or direction
– Ability to multi-task and work with cross-functional teams
– Ability to test and install software and execute test plan with limited instruction
– Ability to provide technical support for our internal department

This is a full time position.

[All qualified applicants will be afforded equal employment opportunity without discrimination because of race, creed, color, national origin, sex, gender identity, sexual orientation, age, non-disqualifying disability or marital status. All employment is decided on the basis of qualifications, merit, and business need]

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© 2019 Needles Case Management Software
All Rights Reserved.

Contact us
info@needles.com
410-363-1976

10461 Mill Run Circle,
Suite 900
Owings Mills, MD 21117

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