Welcome to NEEDLES NOW

Ryan Pakter, Managing Director

Hello, and thank you for taking a few moments to read our newsletter, NEEDLES NOW. We are excited to launch this newsletter, with a mission of keeping our customers well-informed of important product developments, personnel updates, feature upgrades, and other valuable information. A lot of big things are happening at Needles which we will be highlighting in these communications. Most notably, the upcoming release of a new, web-based version of Needles – learn more about this cutting-edge solution in our Product Updates article.

Needles is the largest provider of case management software in the industry, which means we have an enviable customer base of thousands of the best firms in North America. You are our most important asset, and your input has given us the ideas to build the most productive software available to firms today. It is only through open communication that we can continue to be the leader in legal technology. As discussed later in this newsletter, we are continuing to harness the power of our user base by soliciting significant feedback on our exciting new Cloud product, prior to its beta release later this year.

In this issue of Needles Now, you will learn about a couple of the executives we have added to our leadership team in customer-focused roles. These additions are already having a direct, positive impact on customer experience. We are excited to forge stronger relationships with you through more direct, two-way communications and we welcome feedback through any of your contact points at Needles.

Finally, I want to touch on Needles’ partnership with TrialWorks Case Management, under the Assembly Software umbrella, since that is something I am often asked about. The current Needles’ and TrialWorks’ products are continuing to be supported and developed as distinct and independent solutions. The merger of TrialWorks and Needles is a benefit to customers because we are now able to leverage the combined experience of both management teams, we have even more customers to help guide our product roadmap, and we have greater financial resources to invest more aggressively in product and customer support.

Needles is a faster-paced, more dynamic company than at any period in our history. We have the right people, technological roadmap, and customer service infrastructure to support our customers as their firms grow and evolve. We are committed to excellence in everything we do as we embark with a renewed focus. We thank you for your continued support and interaction.

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